It Bears Repeating

When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. Any fool can criticize, condemn and complain--and most fools do. But it takes character and self-control to be understanding and forgiving. A great man shows his greatness," said Carlyle, "by the way he treats little men.

page 14 of "How to Win Friends and Influence People" by Dale Carnegie